Customer Support Executive(Order Processing)

3 - 5 Years

Job Description


We have an opening for EXPERIENCED CUSTOMER SUPPORT-EXECUTIVE, the desired JD is as below. For more details or schedule interview call me 9164500033 or send your updated CV to

Job Position: CUSTOMER SUPPORT-EXECUTIVE(Order Processing)

Experience : 3 to 5 years
Location : Peenya, Bangalore

Salary : Up to 9 L PA

Responsible for : Support to production and warehouse, sales co-ordination,
Supply chain management

Educational Qualification : Bachelors degree/ Diploma
Reporting to : Director Commercial / Director - Operations

Accurately enter and review order data as required for the Workflow process requirements maintained by the team
Ensure all relevant paperwork for processing an order is submitted and complies with order guidelines.
Ensure appropriate approvals are in place before processing an order.
Initiate a trade compliance screen process and screen orders prior to shipment.
Work closely with the order fulfilment team to provide insight on orders and help prioritize shipments.
Work with Sales and Finance on non-compliant orders and provide direction and clarity on steps to resolve order issues.
Strong understanding of historical and new orders as well as customer and partner base.
Strong understanding of our products both domestically and internationally.
Maintain accurate customer/partner billing and ship to information as well as contact/user records.
Provide support to production & Warehouse on daily dispatches.
Order Execution & Issues handling & providing visibility to customer about order status.
Follow up on outstanding payments and generate an aging report customer wise
Interact with external agencies to assist them in Customs clearance of imported products.
Co-ordinate with Logistics service providers and order fulfillment team to plan for timely shipment of materials

Worked in an MNC Manufacturing Organization with End to End process, Order Entry to Dispatch of Goods
Well versed with all commercial transactions related to shipment of
Well versed with Export systems, process and documentation
Exposure in handling Drop Shipments & Merchant transactions
Exposure to bank payment process for Merchant transactions
Exposure to export benefits provided by Indian Government
Good Knowledge of Excel
Generate MIS reports.
Team Player
Good Communication Skills

Thanks & Regards,

Salary: INR 5,00,000 - 9,00,000 PA.

Industry:Industrial Products / Heavy Machinery

Functional Area:Supply Chain, Logistics, Purchase, Materials

Role Category:Logistics

Role:Warehouse Manager


Desired Candidate Profile

Please refer to the Job description above



PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Samvith Technologies

View Contact Details+

Recruiter Name:Mr. Mahanthesh

Contact Company:Samvith Technologies